Everyone loves a good genuine discount especially when the goods is a branded product. Ever since the success of Groupon in the US, the trend is spreading to Malaysia like wild fire. Competitors are quick to follow suit and in a short period of time, you can easily find a few competiting online portal that offer discounts on products and services.
Getting a bargain is great and it feels wonderful. But be careful though, as more and more buyers are voicing their complaint on Dealmate Malaysia.
Back in September 2012, Dealmate made an announcement on their Facebook fan page saying their business is overwhelming and some customers have difficulty contacting them and they are upgrading their facilities to cope with the business grow.
Then in Oct 2012, they made another announcement on their Facebook fan page saying they are moving to a new office on 15 Oct 2012. They promised a faster and more efficient services to their customers at their new premises.
A quick drop by their Facebook fan page, I can easily find numerous complaints and the administrator that manage the face page seems to be giving a standard repetitive replies to all the people.
Products purchased since Nov 2012 but buyer have not received anything yet. Buyer were asked to contact their hotline.
It seems like the standard routine replied from the fan page administrator is "Hi yourname, we are sorry to hear about your experience, if you need further assistance, kindly call our hotline 03-2282 8100 or email to email@example.com. Our Customer Service representative will be happy to assist you. Thank you".
What can you do if:
1. You have already made a payment and found out about this?
If you are using a credit card to make payment, perhaps you want to call your credit card issuing bank to file in a dispute. You can't ask the bank to stop or cancel a payment if you authorised it, in the first place.
Yes, even when payment was made, you can still file in a dispute when you did not received the goods. If you dispute it, you have a 50% chance of getting your money back but if you don't, the chance is always a 100% no refund.
2. If you have already make the purchase some months back, perhaps you can lodge a complaint with the Consumer tribunal to get your money back.
Let's hope the hickup is only temporary and would be resolve soon. Until then, those of you thinking of any purchase from the same portal, but have not made any payment yet, should think again whether you want to proceed.
3. Update at 19 Mar 2013, thing at Dealmates isn't getting any better. In this case what else can victims do?
You can also make report via this link:
National consumer complaints center (Pusat Khidmat aduan pengguna nasional)
Force local authorities to step in. You might not get your money or goods back after making a police report but the least you can do is to make the complain reports count.
Do the society a favour.
The next time, when you are on Facebook, don't easily click like on any products or click like on news from your friend's news feed. Eventhough those news feed may seem to have a liked from your friend. This likes can be easily manipulate by companies thus tricking other into trusting them.
I believe social media is here to stay. And seems like it, social media is a good media for unethical company or con man to take advantage at the moment. Be a learnt and ethical netizen, value your like on social media.
Last but not least, spread the word on your facebook profile, don't let more unsuspecting people fall victim.