Everyone loves a good genuine discount especially when the goods is a branded product. Ever since the success of Groupon in the US, the trend is spreading to Malaysia like wild fire. Competitors are quick to follow suit and in a short period of time, you can easily find a few competiting online portal that offer discounts on products and services.

Getting a bargain is great and it feels wonderful. But be careful though, as more and more buyers are voicing their complaint on Dealmate Malaysia.

Back in September 2012, Dealmate made an announcement on their Facebook fan page saying their business is overwhelming and some customers have difficulty contacting them and they are upgrading their facilities to cope with the business grow.

Then in Oct 2012, they made another announcement on their Facebook fan page saying they are moving to a new office on 15 Oct 2012. They promised a faster and more efficient services to their customers at their new premises.

A quick drop by their Facebook fan page, I can easily find numerous complaints and the administrator that manage the face page seems to be giving a standard repetitive replies to all the people.

Products purchased since Nov 2012 but buyer have not received anything yet. Buyer were asked to contact their hotline.

It seems like the standard routine replied from the fan page administrator is "Hi yourname, we are sorry to hear about your experience, if you need further assistance, kindly call our hotline 03-2282 8100 or email to someone@dealmates.com. Our Customer Service representative will be happy to assist you. Thank you".

What can you do if:

1.  You have already made a payment and found out about this?

If you are using a credit card to make payment, perhaps you want to call your credit card issuing bank to file in a dispute. You can't ask the bank to stop or cancel a payment if you authorised it, in the first place.

Yes, even when payment was made, you can still file in a dispute when you did not received the goods. If you dispute it, you have a 50% chance of getting your money back but if you don't, the chance is always a 100% no refund.

2. If you have already make the purchase some months back, perhaps you can lodge a complaint with the Consumer tribunal to get your money back.

Let's hope the hickup is only temporary and would be resolve soon. Until then, those of you thinking of any purchase from the same portal, but have not made any payment yet, should think again whether you want to proceed.

3. Update at 19 Mar 2013, thing at Dealmates isn't getting any better. In this case what else can victims do?

You can also make report via this link:

     National consumer complaints center (Pusat Khidmat aduan pengguna nasional)

Force local authorities to step in.  You might not get your money or goods back after making a police report but the least you can do is to make the complain reports count.

Do the society a favour.

The next time, when you are on Facebook, don't easily click like on any products or click like on news from your friend's news feed.  Eventhough those news feed may seem to have a liked from your friend.  This likes can be easily manipulate by companies thus tricking other into trusting them.

I believe social media is here to stay. And seems like it, social media is a good media for unethical company or con man to take advantage at the moment. Be a learnt and ethical netizen, value your like on social media.

Last but not least, spread the word on your facebook profile, don't let more unsuspecting people fall victim.

  1. Anonymous 24 January, 2013 14:24  

    hi there..i was one of the victims..can I post this in FB?

  2. Wilson 24 January, 2013 14:34  

    Welcome, yes you can post on FB as you wish. Hope this will help those who want to buy, think again. :)

  3. Randy 18 March, 2013 22:02  

    I had had no issues with dealmates but have issues twice with Groupon..

  4. Wilson 19 March, 2013 14:36  

    @Randy, you might be lucky enough to get your deal through. Things at dealmate isn't getting any better

    Try search for "dealmate facebook" and you can easily find lots of victims still complaining.

    Do yourself and the society a good deed, have a heart, don't let more people fall victim.

    Btw, your profile isn't showing when I click on it. That naturally makes me wonder, who you are?

    Are you working for dealmates?

  5. Lainey 07 May, 2013 17:33  

    purchased stuff from dealmates end of last year December 2012, after all the nonsense finally received confirmation of refund mail on 18th April 2013 but till now never see the money in my bank yet...hopeless

  6. Anonymous 15 May, 2013 11:10  

    To date, Dealmates customer service is still extremely poor. They promised to reply within 2 days but it has been a month! 2 of my purchases have not arrived and they have not responded to any of my request for refund.

  7. Anonymous 25 June, 2013 15:20  

    Dear All,

    purchased stuff end of April, and waited long century the arrival of products.
    and, for the reason im here, i did not get my goods in the duration Dealmates has promised.

    trying to write in 2 times, no reply,

    trying to call a few numbers, either no pick up or no longer in service.

    thanks to the info provided by the blog owner, i manage to talk to 1 of the customer service by calling the phone number given.

    however, i made my complain to one of the very missy customer service, and she promised to call me back within 2 days.
    and i guess, my story will end up with, " driving down to MV, and have a good meeting with their manager"

    the amount of money isnt a big issue after all, is the hassle that drives you up to wall.. for the reason we customer enjoy online shopping, other than the discounted price, it is also due to cut down trouble of traffic parking, crowd, time consume, petrol..

    we dont mind paying, but we cant stand delaying and style of "tidak apa". Promised is a promised, business is bout reputaton. agreed?!

    thanks, i hope i can still update my story here.