17 January 2011, a local daily reported, PayPal has announced its intention to set up a new regional customer support centre in Kuala Lumpur. This new development will create at least 300 new jobs for the coming 3 years.

PayPal's new facility will offer service and support for customers across Southeast Asia and will provide operational support for PayPal's global payment service. PayPal senior vice-president John McCabe said PayPal is enjoying phenomenal growth in Asia-Pacific and the new support centre show the company's commitment towards offering a safe, secure payment platform to its customers in this region.

He added Malaysia was chosen because of its highly skilled, globally competitive and multilingual workforce. In a related development in the banking and commercial sectors, RHB has made announcement of its exclusive collaboration between RHB bank and Paypal.

Following this, Maxis has also made announcement to its customers of its collaboration with PayPal. Maxis customers who link up their account with PayPal can pay their Maxis bill, do top up for pre-paid Maxis account and even do shopping via mobile phone.

This development is certainly a positive news for Malaysian as more Malaysian will get to know and open a PayPal account. Previously PayPal is known only to a small number of Malaysian who are more IT savvy or running an online business using the Internet.  The best part about PayPal is that beside being the world number one most preferred online payment processor, it's FREE to open an account.

Before the setting of regional office in Malaysia, all regional support for PayPal in Southeast Asia region are made in Singapore. It's not mentioned in the report how the offices in both country would work together or is it Paypal is moving its support centre from Singapore to Malaysia.

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